I am trying to create my Livescribe Desktop Online User Account but keep getting an error message "There was an error creating your user account" (Windows) / "Account creation failed" (Mac).
If you are trying to create your Livescribe Online User Account and are getting the error message:
"There was an error creating your user account. Please try again." (Windows)
"Account creation failed. Click OK to continue." (Mac)
…this could be a result of already having that Livescribe User Account set up from a previous attempt, not having an internet connection at the time, or because a proxy server at work or school is preventing the Livescribe Desktop from communicating with our web servers.
If you are behind a proxy server please reference 80405 - Can I log in or register my smartpen using Livescribe Desktop if I am behind a proxy server or firewall?
If a proxy server is not the issue, and you believe you have a User Account set up already:
- Click "OK" to close the error window.
- In the Online User Account window select "Use my existing account" and enter the email address and password you think you set up previously.
- If you get an error message logging in, please reference 85203 - I am trying to log in to my Livescribe Desktop Online User Account but keep getting an error message: There was an error logging you in to Livescribe Desktop (Windows) / Login failed (Mac).