My smartpen reacts to all of the notebook controls except the record button and I cannot access Paper Replay using the Nav Plus.
This issue can occur if the applications did not completely load when the firmware was last updated on your smartpen.
To resolve this please reference the appropriate article:
29020 - WIFI - Windows manual firmware update utility bundle
29120 - WIFI - Mac manual firmware update utility bundle
29000 - Manual Windows smartpen firmware update utility
29100 - Manual Mac smartpen firmware update utility
If you still have an issue please let us know.