I am having a problem installing the Mac Echo Desktop software. It appears the installer worked but all I see is the old Livescribe Desktop icon. How can I resolve this?
If Mac Livescribe Desktop was previously installed but after running the Mac Echo Desktop installer:
- The installation seemed to be successful.
- After clicking on an empty area of your desktop to access Finder, you select "Go >Applications" but the Applications folder does not show the Echo Desktop icon.
- The Applications folder does still show the Livescribe Desktop icon.
…then please download and run this Livescribe Desktop uninstaller (this will not affect your data):
Afterwards, run the Echo Desktop installer once more (www.livescribe.com/install) and this should resolve your issue.
If you still have a problem please let us know.