Why is the animated ink not synchronized or missing when I try playing a pencast in Mac Echo or Livescribe Desktop, export it as a Livescribe or Pencast PDF, or upload it to Livescribe Online?
Currently there is a problem with animated ink generated by Mac Echo or Livescribe Desktop in any format. It can occur if the pencast is:
- Transferred to Echo or Livescribe Desktop
- Exported as a Livescribe or Pencast PDF
- Uploaded to Livescribe Online from Livescribe Desktop
This is especially true if during an audio recording the ink was written very close to other characters, or was over-written by more ink before the recording was finished (such as writing an equation or drawing a picture). It is on our roadmap to resolve this issue in the future for Echo Desktop.
In the meantime, to get a pencast that syncs audio with ink properly, please access a Windows PC (if possible), install Windows Echo Desktop from www.livescribe.com/install, dock the smartpen and transfer the notes once more.